Friday, May 13, 2016

Prompt 3: Creating a Movement

Wow Catalyst classmates- my mind has been on overdrive- so stimulated and full of ideas. Thank you for taking the time to read and share your ideas and thoughts with me. I have a feeling that I will end up somewhere quite different than where I began. My previous posts have focused on creating an Alt MBA program, but you have stirred up something in me to consider starting a side business. To be true to this assignment, I will focus on My Why and the other prompts, knowing that I have much more flushing out to do. I likely need to return to the goal setting process again.

My WHY

The theme of my why throughout my career has been to improve health, prevent the unnecessary use of resources (medicine, provider visits, surgeries, etc.), and overall improve the quality of life of those I interact with. As I talked about in my biography, as a personal trainer and health coach I worked with clients directly. As a wellness curriculum developer, I created programs that engaged teams of employees throughout OHSU. Now as a project manager, I work with primary care offices to consider their processes for delivering care to patients and develop policy recommendations for payers to provide additional resources for prevention through the use of community health workers, nurse care managers, or better utilization of office staff. Throughout these positions, my commitment to the above statement remain true. There are many things we can do to be healthier that do not rely on medications.

I feel people have trusted my why, but up to this point, I've been largely a part of someone else's movement. If I continue to speak authentically and communicate well, I believe that people will trust my why. My work has been consistent with my why and I'm insistent that I feel congruence with organizations I work with.

My customers

My previous customers have sought to be healthy and fit and some have had a long way to go. For instance, in my personal training business my target clients were those new to fitness (possibly with significant weight to lose), recovering from injuries, pre- or post-natal women, or seniors. I taught the fundamentals of proper form and exercise planning, every little bit helps, if it hurts- don't do it, and the best exercise is the one you LIKE to do. I am realistic with my clients and myself and know that a strict regimen doesn't work for most people. Most people were coming to me for a lifestyle change and not a crash regimen. I think they wanted to have fun in the process too. Ultimately my clients were looking to feel better, be healthy, and happier.

For example, I would never advocate a strict diet that removes all brownies, cookies and cakes. Desserts are delicious, a wonderful part of celebrating, and something I would never give up myself. Instead, I advocate for more balance and simple habits that lead to overall health. It's not one brownie that will push someone over the edge. It's the day in and day out habits. I've found for myself and others that focusing on eating ample fruits and vegetables throughout the day crowds out the junk. Also, being aware of why I might be reaching for the brownie helps too. Stress management and nutrition are often linked.

It comes down to daily habits and there are proactive things that we can do to set ourselves up for success.

As we discussed in my small group, there may be a business opportunity to create a wellness program geared towards families. Through talking to my co-workers, I know it is very challenging for working mothers to take care of themselves and nationally there is a growing number of children with type 2 diabetes and obesity. With the rise in obesity, type 2 diabetes which used to be called adult onset diabetes, now can affects young children.

There are many things that can be done- from national policies, workplace or school programs- to improve health. An outlet could also be the family unit, a natural team. My program would work to educate families on the basics of health and wellness, with awareness that knowledge is a small part of the equation. Motivation and behavior change are the secret sauce that get us moving and that's what I would weave throughout my program. The focus would be on daily habits and simple, proactive steps families could take. While the program could start out generally, it could be tailored to programs for families who have a child with type 1 or type 2 diabetes or other chronic conditions. There would be an educational component to teach the families about the mechanisms of the condition and steps families can take to support the child with the condition.

Lastly, people don't want to be alone- they want a community. Despite social media, people seem lonelier than ever. In the past, many people relied on their church, sat on their front porch (actually knew their neighbors), and didn't have electronic communication as an option.

With my program, it could be beneficial to explore having monthly family-oriented health and wellness events. Families could meet others going through the program, be social, and do healthy activities. We all need support and it's more fun to go through the journey with others.

I look forward to your thoughts.
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Reflective Script: 

Thank you for your thoughts. I continue to be super impressed with you all and the resources/talents you share. I know in this day and age that a technical approach will be necessary. Enlisting the help of instructional designers, graphic designers, web designers, and experts (MDs) will be necessary to transition from concepts to a viable product. As mentioned by Suzi early on, these are areas that I think I would outsource, but I also don't want to be clueless about them either. I thoroughly appreciate Susan's book recommendation. 

Celine hit on one of my big conundrums: I would want those who can least afford my products to have access. While the private sector doesn't generally work this way, I think creativity could be applied to the way the business is organized so that the program could be available to those in need. Could my business have a partnership with JDRF or American Diabetes Association? Could it donate a percentage of the books/curriculum to those who can't afford to buy them? Give them to libraries? This part gets me fired up because I like the creativity. 

I have research and relationship building to do before creating a curriculum or program for any of the three groups I mentioned in my post above (families with a child who is at risk for developing diabetes, or families with a child with type 1 or type 2 diabetes.) I need to learn more about what these families want and if there is a true need for this product. I would need to talk to families in these circumstances before getting started. In the public health world, this is the needs assessment portion. Laurie's comment of speaking to JDRF is spot on. I would also want an endocrinologist to review my work to make sure it is scientifically sound. This research and relationship building would help me answer Douglas' questions regarding the true needs of my group. I can guess how they feel but I won't really know unless I ask. 


Clearly there are many things to figure out and it appeals to have others to partner with. If I am going to create a side business or side project, I like the idea of working in a team. That's a possibility to explore.

11 comments:

  1. Hi Maggie,
    Just figure out a way to sell your energy and you’re done!!
    We were with our friends when their young son was diagnosed with diabetes many years ago. Their lives were turned upside down, and learning to eat differently was a huge issue for their family. If they received counseling, it wasn’t enough or effective. Do you know if hospitals have programs/counselors in place? What about JDRF as a place to start. Eventually, I would think insurance companies would want to cover your expenses as you would be cheaper than the cost of elevated diabetes. You might want to include them in the mix while you are designing a program if you want their coverage. (Or steer clear to avoid the hassle!!)
    And, just have to ask, are you picking healthcare because you love it, or because it's what you have always done (or possibly both)?
    Laurie

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    1. Hi Laurie, Thanks for your ideas and you are right on. I have research to do and relationships to build before I go through with these ideas...A simple answer to your last question: I've been working in health since 2003. I do love it. Good health is crucial to a good life. While at times I've been frustrated with specifics of my work environment, I can honestly say the subject has kept me engaged and continues to. I wouldn't want to change to any other field.

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  2. Maggie, I really like your idea. I'm wondering if it might be helpful for you to create hypothetical titles and job descriptions for yourself to establish more clarity about exactly what you want to do and how you want others to perceive you in this potential new role. It seems like with all your experience you would be able to market yourself and your WHY with confidence.

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    1. Thank you AJ. This is good advice and could be a helpful exercise to explore more what I would want to do ideally going forward. Thanks for your kind words. Have a great start to your week!

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  3. Maggie,

    A couple of ideas for you. You could go more digital and create learning assets as a way to brand your ideas and have them be reusable. Self paced tutorials delivered through interactive media and handouts or even an APP that replicates your work into the digital arena. And now you know an instructional designer to help out ;)

    Also, I can help with your networking on Twitter and blogging. To start I would love to spend some time talking through this strategy - it may not be a good fit because it does require writing regularly and paying attention to a digital network. But there is a spectrum here we can talk through.

    I also want to show you my friends new book called the Dirt Cure. It will give you an example of how a book with a fantastic idea can spread into a curriculum, a school, consulting and coaching business. I also see the portal into a business starting with a curriculum first, then a book - it can work coming at it from multiple angles: http://dirtcure.com/the-book/

    Let's brainstorm and get into the weeds on this together.

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    1. Susan! Thank you so much for your practical and specific ideas. Super helpful. I will check out the book and so appreciate your offer to get in the weeds with me. :) As we have talked about, I don't feel in touch with the digital possibilities and I would want them to be a piece of the product. I feel my expertise would come in with content. Experts like you are the people I would need to work with. I'm excited to talk with you more. See you Wednesday.

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  4. Maggie - I really like how you've worked through your WHY. It reminds me that someone told me that health is not the absence of illness, it's the elevated sense of well-being. Some pushes:
    1. Can you nail down and articulate your WHY so that when you met someone, you can look them in the eye and say it succinctly and have it hit them in the gut?
    2. I think you need to drill down on "what is it for?" From the worldview of your customers, what is exercising and eating well for? Don't rest with the easy answers. Go deeper. Go to what they really want, deep down. Talk to Beth about customer personas.
    3. The magical utility is where your WHY, the customer's deepest needs, and what you're offering all coincide. Where is that?

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    1. Thank you Douglas. You are giving me lots to think about. I appreciate you challenging me. I've attempted to address some of your points in my RS. See you Wednesday!

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  5. Hi Maggie - You are right, we have so much in common! It's refreshing to see/feel your enthusiasm for this idea. One thing that comes to mind is payment / reimbursement for your services. Just curious. Something I struggle with regularly when it comes to personal wellness / health programs. The people who might need this help most, are likely the ones with limited time, money, etc. Have you thought about offering online courses or videos like Susan mentioned? I have direct experience doing just that and it was very rewarding, but also took some technological fumbles along the way. Happy to talk about this, if you're interested. Looking forward to connecting and bouncing ideas on Wednesday!

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    1. Hi Celine, Thanks so much for your reply. I really am excited to meet with you in person and explore our interests. I addressed some of your points above in my RS. Have a great night.

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  6. Hi Maggie,

    Sorry for the lateness! Reading through this post it seems really important for you to help people achieve longterm success in their health, as well as implement solutions to health issues on a larger, societal scale. This is so important and I'm really interested to see how you do this. I feel like there are so many people I know trying to do the same thing, and I've been looking into getting health professionals together for a business training. But that's besides the point.

    I think that Susan's right in that it'd make a lot of sense to begin building your online networking now. As I mentioned it seems like there are more and more people who have similar goals, and I think it would be worthwhile to work out how you could collaborate with such people for shared mutual benefit. But also, since lots of people do health and wellness entrepreneurship, I think it would be worthwhile to figure out how to differentiate yourself. Are maybe these in-person events what make you unique? Could there be other ways? Like style of writing? Tone?

    Since you want to help people who might not be able to afford it, you can try giving out free goods and services while you build your brand. Could you setup a Clarity.fm account and provide free counseling at first to build up positive reviews? Or do a few free hours of online coaching at first to get testimonials? Could you start an informational group (through Facebook, Meetup or whatever) that allows you to provide value to people for free or low cost, while also getting your name out there and doing research on your clients' needs? I've seen this work for lifestyle entrepreneurs, it might be able to work for you as well.

    Hope this is helpful!

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